Customs and Import Tax
Please be aware that there might added taxes and custom fees collected on delivery in your country. It is the sole responsibility of the buyer to pay them.Shipping
We primarily use Canada Post for shipping locally, to the United States and Internationally. Shipping prices and delivery times are an estimate based on information provided by Canada Post. If the shipping prices or delivery times seem extraordinarily high, please drop us a message!
United States Shipping
Please note that all shipping to the United States is currently suspended due to changes made to the de minimis rule, the constantly fluctuating tariffs, and the requirement from the US government for sellers to collect the taxes and duties at time of purchase.
There is no way for us to currently collect the tariff up front for purchases, and there is additional overhead in monitoring and managing the tarrif values since they fluctuate daily if not hourly.
If you dislike this policy please reach out to your appropriate federal representatives.
This is not a permanent decision! We will continue to monitor the situation and adjust as things change.
Order Tracking
In order to keep the cost of shipping down on lower priced items we provide untracked shipping options! Please note which shipping option is selected at checkout!
Order Processing Times
It will take roughly 1-2 business days on average to process your order from when it is recieved. Orders will not be processed on holidays.
Service Interruptions
Please refer to Canada Post's Service Alerts for any service interruptions for your region.
Returns
We do our best to describe our products, picture them, and package them as accurately and safely as possible. If you are not satisfied with your purchase or if your item gets lost, please contact us to find a solution and/or return if necessary.
You can ask for a return up to 14 days after you have recieved the goods. In order to obtain a refund the goods must first be returned (except in the case of lost parcels).
If you have a lost parcel please note that returns will only be processed if tracking was selected at the time of purchase.
Please note that the shipping cost is not refunded and that the refund will include the price of the item(s) only.
The return's shipping price will be the sole charge of the customer.
Packaging
We try to use fully recycleable packaging as much as possible! Please double check if the packaging can be recycled in your area before tossing it out!
Freebies
We are committed to reducing waste and as a result we do not provide Freebies by default with orders. If you would like a Freebie please note it in with your order. Freebies will be a random B-grade item. Note that once a package has been packed it will not be possible to change your Freebie selection.Packaging Videos
Note that your package may be recorded being packed and posted on Social Media. Unless otherwise specified, if a video is recorded it will remain anonymous: no personal details such as location, name, or otherwise will be mentioned in the video. You may explicitly request that your package be recorded and posted on Social Media in the order notes. In this case we would appreciate you providing a name for the social media post or username with the website in question (ex. @rainbowstickerfan on tiktok).
You may also explicitly request that we do not post your packaging video on Social Media (or delay it) in the order notes. (ex. If it is a gift)
Please also note that there is no guarantee that the video will be posted before the package arrives to you (video editing takes time!) and we reserve the right to not post a video or exclude identifying information. (ex. If a username includes offsensive terminology, or the order is cancelled).
Commercial Use
Please note that commerical use of our products is prohibited. This includes and is not limited to reselling products, and using our products to create another product (ex. using stickers in key caps and selling the key caps). For commercial inquires please reach out.